ENTERPRISE SERVICE & SUPPORT
ENTERPRISE SERVICE & SUPPORT
Self-Serve or Let Us Handle Everything
Greenlight’s enterprise solutions are designed for organizations conducting research at scale, including Research Institutions, Life Sciences Organizations, and CROs. Enterprise partnerships with Greenlight unlock flexible integration and implementation options, enterprise-grade capabilities, and savings for an entire organization. Our easy-to-use, no-code configuration tools enable rapid study setup whether implemented by our experienced services team or an organization’s internal resources. CROs leverage our self-serve model to incorporate Greenlight into their service offering.
Self-Serve
“Do it yourself” solution empowers internal teams for flexibility at scale.
A self-serve approach is ideal for organizations with teams dedicated to supporting studies. CROs leverage this model to incorporate Greenlight into their service offering.
Managed Service
“All-in-One” solution leverages Greenlight’s experienced services team for rapid results.
A managed service approach is ideal for researchers or organizations without teams dedicated to supporting studies. Enterprise partners have the option to move to a self-serve model at any time.
Flexibility at scale
Our “Do it yourself” solution is powered by easy-to-use, no-code tools along with enablement training and support from our team. We empower our partners to configure and launch studies using only their internal resources. Our platform includes all the necessary building blocks, integrations, and security features for quick and economical deployment. Greenlight’s flexible architecture supports a wide array of use cases and is built to scale for global organizations.
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Rapid full-service support
Our managed service “All-in-One” solution includes end-to-end support led by our Program Management team and related subject matter experts. Greenlight provides support using a proven, repeatable process for rapid study setup and management—defining requirements, participant journeys, timelines, milestones, and dependencies.
End-to-end Support
Greenlight works with study teams to establish program governance upon kick-off, including establishing roles, ownership, communication methods, and meeting cadence. Though we have adopted a programmatic approach, we are always flexible and work with our partners to develop the most appropriate, study-specific implementation plan to achieve program goals. The following services are included in our managed service solution to ensure success, with estimated timelines that vary based on study complexity.
- Project Kickoff & Scoping
- Initial Study Setup
- Prototyping
- Feature Development & Build
- Translation & Language Implementation
- Beta Testing
- Training & Site Readiness
- Launch Support
- Support – Help Desk & Monitoring
- Change Control & Updates
- Data management
- Closeout & Archival
Contact us to learn more.
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